Through the guidance and information provided by Stockport Support Hub, Lara was able to use her digital skills to independently contact services who can help to resolve her financial concerns.
Lara contacted Stockport Support Hub for financial support. Lara has a history of mental health difficulties and is already on the waiting list for CBT therapy.
Lara has debts of around £5000 and her only income is from benefits. In addition, her pre-payment meter screen is blank so she cannot tell when her energy is about to run out and needs topping up. Lara has struggled communicating with her supplier who are supposed to be replacing the meter.
Lara had run out of food and was unable to get to the foodbank. Her pets had not eaten for 2 days. We delivered a foodbank parcel to Lara the same day and ensured this included pet food.
Lara advised she could confidently use emails and access websites, so we were able to provide information for Lara to follow up independently.
We signposted Lara to SMBC’s Debt Advice Service, Lara used the online booking to set up an appointment with a specialist advisor. We also provided Lara with a link to EnergyWorks, and she made a self-referral so that they can support her to address the issues with her energy supplier. We also provided details on the Council’s Household Support Grant so that Lara could access this online.
Lara has been referred to Your Support for help completing a PIP claim to maximise her income. Your Support will also ensure Lara has the right services in place to address her debts, mental health and energy issues moving forward.
