Stockport Support Hub
We are proud to be delivering the support services across Stockport which have been commissioned by Stockport Borough Council and we are here to help you.
If you are not sure what support is right for you, we can guide you in the right direction. We can help you with information, advice or connect you to other organisations and useful resources. We can also refer you directly to any of the services within Stockport Support Hub.
You can contact any of the services directly using the links below or by completing the Stockport Support Hub online referral form.
Connecting you and your family to community activities, groups, peer support, learning and volunteering opportunities, and providing support to develop community activities.
Providing practical support to help you maintain your home environment and live safely and independently in your own home.
Supporting you if you care for someone that would struggle to manage without you because of illness, disability, frailty, a long-term condition (including mental illness or dementia) or addiction.
Providing a dedicated Key Worker to help you make changes to improve your health and wellbeing and build your confidence.
Providing transport if you are you struggling to get to appointments and activities or finding it difficult to use public transport.
By submitting this form you give your consent for your data to be processed and stored by Stockport Support Hub. Stockport Support Hub may also share your details with other appropriate support organisations based on the information in your referral.
If you are making this referral on behalf of someone else, please make sure that you have their consent.
Stockport Support Hub is commissioned by Stockport Council.
This notice applies to the processing of data by The Prevention Alliance in delivering Stockport Support Hub and Your Support. Each partner to the Alliance has their own privacy notice available via the links below:
Age UK Stockport
Foundations Stockport part of Stockport Homes Group
Talk, Listen, Change (TLC)
We are supported in meeting our obligations under Data Protection legislation by Stockport Homes Assurance Team.
The Stockport Homes Group has appointed a Data Protection Officer (DPO) to oversee compliance with the regulations.
Should you have any concerns, our DPO can be contacted via firstname.lastname@example.org or in writing to:
Data Protection Officer
2 Edward Street
We hold personal information about people who access Stockport Support Hub and Your Support to allow us to supply a range of services to them. We hold personal information about employees to enable us to meet contractual requirements and be a great place to work.
We collect ‘personal data’ as defined by Article 6 GDPR. This can be considered general personal information, please see below for a non-exhaustive list of this type of information:
- Contact details (name, address, telephone number and email address)
- Personal identifiers (date of birth, national insurance number)
- Household data (details of who you live with)
- Interactions (records of contact between you and our staff)
- Feedback information (compliments and complaints)
- Information about criminal convictions you may have
- Information you have shared with us voluntarily
We may collect sensitive information; this is known as special category data. This information is treated with added care due to its sensitivity; this includes:
- Information relating to racial or ethnic origin
- Data relating to religious or philosophical beliefs
- Disability or other medical information
- Information relating to your sex life or sexual orientation.
We use information about people who access The Prevention Alliance to plan and deliver a variety of services. We use your data in line with the principles set out in the Data Protection Legislation.
- To provide support/assistance to you and your family
- To identify further support
- To keep you safe
- To ensure we meet other legal obligations, for example health and safety
- To check performance and improve our services
- To compile and analyse statistics
Organisations must have a lawful reason to use your data. The Prevention Alliance will use one of the following conditions.
- The performance of a contract – for example, if you access The Prevention Alliance, we will need to process certain information to fulfil our agreement. If we did not have that information, we would not be able to help you with the services you need.
- The performance of a public task – examples include the provision of preventative services to those in need.
- Where required by law – this includes sharing specific data to the Police where there has been a crime.
- Vital interests – on occasion, data may be shared so we can protect you from harm.
- Consent – for example, if you request help from another organisation or group and consent to your contact details being shared, we can help you access further support.
- Legitimate interests – on occasion, the use of personal data will be reliant on a legitimate interest. Further information can be found below.
We also will use special category data; this may include the use of:
- Disability or other health information – this helps us assess any specific needs you may have so we can provide support
- Religion, ethnic origin, and sexual orientation – this is so we can monitor equality and diversity and the treatment of people who access the Prevention Alliance.
We will share your information with employees within The Prevention Alliance who need it to provide you with the service you need.
There may be occasions where we share your data, this may happen when:
- There is a legal requirement to do so – for example to prevent and detect crime, in line with the Data Protection Legislation
- We are working in partnership with another organisation – for example, another support agency
- In all cases, we will take adequate steps to ensure the security and protection of your personal information.
On occasion, we may have a duty to share your information with:
- Stockport Metropolitan Borough Council
- Emergency services and healthcare professionals
- The Police and other law-enforcement services for the prevention & detection of crime, or where we are required by Court Order
Data security is particularly important to us. We will ensure that your data is always kept safe and secure
- We handle your information responsibly and respect your confidentiality
- We only collect and process data where it is necessary for us to do so
- We securely delete / destroy data when it is no longer required
- Are open with you about how we use your data and who we may share it with respect to your privacy rights
Training is delivered to staff with access to personal information
We keep your data on file for as long as it is needed for the purpose it was collected, this is based on the following criteria:
- How long you have been involved with The Prevention Alliance and when this involvement ends
- If we need it to make or defend against legal claims
- Any time periods set by our Commissioner or professional bodies
- If there is a legal requirement
Under the General Data Protection Regulation 2018, you have rights relating to how we process your personal data. These rights include:
Right to be informed
You have the right to ask us to explain why your information is collected, how it is used, how long it will be stored for, and who it is shared with.
Right to Access
You have a right to access your personal data, this is called a Subject Access Request (SAR).
If you would like to submit a request, please complete the online form https://www.stockporthomes.org/about-us/open-and-transparent/information-governance/subject-access-request-form/
You can email a request to the Assurance team by contacting Assurance@stockporthomes.org
Right to Rectification
We work to ensure that all personal data held about you is accurate and correct. However, there may be times when the information we hold is no longer correct. If this is the case, please contact us and we will update it for you.
Right to Erasure
In some circumstances, you have the right to request the deletion of your personal data. This is not a guaranteed right as we may have a legitimate reason to keep the information. For example, a person who accesses The Prevention Alliance could not be forgotten as there is a distinct legal basis for The Prevention Alliance to be processing that data (the information is necessary for the performance of a contract). We would not be able to provide services to people in Stockport without using the personal data.
Where information is needed to fulfil statutory obligations, personal information shall be retained for those purposes, and so this right may not be applicable in those situations.
Right to restriction
Where information cannot be erased you have the right to restrict the processing of your personal data. This limits how we use your personal information.
Where processing is based on your consent, you have the right to withdraw that consent. This can be actioned by you at any time.
Right to Data Portability
In certain circumstances you have the right to have your personal data transferred from one organisation, to another. This right only applies to information you have provided to us and it does not apply to paper records.
Right to Object
You have the right to object to the processing of your personal data. Should you object to any processing please contact us with the details of your objection and we will take your concerns into account. This does not necessarily mean your data will be erased, instead we may restrict the processing.
You have the right to object to direct marketing communications. This can be actioned at any time and we will update our records accordingly.
You also have the right to object to any processing conducted wholly or partly by automated means. If you object to the decision you can request it be reviewed manually by a member of the organisation.
Rights related to automated decision making and profiling
You have the right to not be subject to a decision that is made solely by automated means, including profiling, so long as the decision produces a legal effect. TPA does not have any such processes.
If you are not satisfied with how we have handled your personal data, you can raise a complaint.
You can raise a complaint in any of the following ways:
The Assurance Team
2 Edward Street
Text (for deaf people) 07539 468560
If you are not satisfied with our response to your complaint, you also have the right to lodge a complaint with the supervisory authority, The Information Commissioners Office (ICO). To make a complaint, visit https://ico.org.uk/make-a-complaint/